1. Overview

This article contains maintenance updates and technical details surrounnding it for Compute Console in Prisma Cloud Enterprise Edition. To ensure you get notifications of such updates automatically in your email, please subscribe to our status page at: https://status.paloaltonetworks.com/

2. Upcoming Scheduled Maintenance

During scheduled maintenances, customers may experience intermittent failures across Compute services as they get updated.

Date of Maintenance: Sunday, May 2, 2021

Time Window: 12AM to 3AM PST


Fixing errors with AWS credentials in Compute Consoles regarding a failure to retrieve AWS functions/metadata. This fix is done via Console upgrade. Upgrade version: 20.12.550

The issue is caused by the console using credentials that use the EC2 IAM role . This type of credential queries the instance metadata service for the EC2 instance role when used and because Compute Consoles run in GCP, the credentials fail with error below -

EC2RoleRequestError: no EC2 instance role found

Action Items: No specific action items to take except general upgrade process related tasks: https://docs.twistlock.com/docs/enterprise_edition/upgrade/upgrade_process_saas.html