1. Overview

In general, you should stay on the latest major release unless you require a feature or fix from a subsequent maintenance release. We recommend that you upgrade to new major releases as they become available. For more information, see the Prisma Cloud support lifecycle.

The bell icon in Console automatically notifies you when new releases are available:

update bell

2. Downloading the software

Download the software from the Palo Alto Networks Customer Support portal.

If you don’t see Prisma Cloud Compute Edition in the drop-down list, contact customer support. They’ll send you a direct link to the download. We are currently working on fixing all accounts that have this issue.
  1. Log into the Customer Support portal.

  2. Go to Updates > Software Updates.

  3. From the drop-down list, select Prisma Cloud Compute Edition. All releases available for download are displayed.

    releases csp

Besides hosting the download on the Customer Support Portal, we also support programmatic download (e.g., curl, wget) of the release directly from our CDN. The link to the tarball is published in the release notes.

If you don’t see Prisma Cloud Compute Edition in the drop-down list, contact customer support. They’ll send you a direct link to the download. We are currently working on fixing all accounts that have this issue.
  1. Log into the Customer Support portal.

  2. Go to Updates > Software Updates.

  3. From the drop-down list, select Prisma Cloud Compute Edition. All releases available for download are displayed.

  4. Open the releases notes PDF.